Hi PlayerUp Support, I’m a new private seller and my account has been marked as High Risk. I’m not sure what triggered it, as I’ve only just joined to sell a couple of my own Rise of Kingdoms accounts that I no longer have enough time to maintain properly. I’m happy to keep everything on PlayerUp, use Middleman/escrow for the transactions, and provide any reasonable proof of ownership or verification you need. Could you please review my account and remove the High Risk flag if there isn’t an actual issue with it? I’d also like to change my username from BreadBoy07 to AussieChris01, if that username is available. Thank you kindly for your help, Chris
Automated Response Thank you for submitting a support ticket with the general support (non middleman support) department. Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department. Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here: Regular Support For all non-middleman help related questions, please follow these instructions: 1). View the Guides Section for all commonly asked questions 2). View our Knowledge Base for all other commonly asked questions 3). If these sections above don't answer your question, please submit a Help Ticket here. 4). You can contact an agent or moderator directly using the chat system. Disputes If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. .
Name is available but you'll have to upgrade and change your username in the SHOP - https://www.playerup.com/pages/membership High risk issue has been resolved on your account.