Middleman: Buyers Guide

What are your middleman services?
Our middleman services provide both the buyer and seller complete protection during their transaction guiding them through the process ensuring the buyer receives their product and the seller receives payment. We are the world's first company devoted to legally protecting Player-2-Player Online Video Game Account Transactions.

What are the benefits?
1). 100% Guaranteed Delivery. The seller doesn't get paid until the buyer secures the product
2). 100% Guaranteed As-Described. If the product isn't as described, the buyer can return the merchandise and cancel the transaction
3). 100% Guaranteed On Time Delivery. All orders are required to be delivered in a reasonable timeframe
4). 100% Guaranteed After Sale Support. We'll assist you with any technical issues you have before, during, and after the transaction
5). Multiple Payment Options. We accept payments with over 50+ payment providers
6). Verified Membership Upgrade. Your account will be upgraded to Verified Status ($20 Value Free)
7). Middleman Membership Upgrade. Your account will be upgraded to Middleman Status (3+ Transactions Required)
8). Feedback Transfer. Transfer positive feedback from another website to this site (3+ Transactions Required)
9). Easy Checkout. Click the checkout link, pay, and you're done. No time consuming process
10). Easy Process. We guide both the buyer and seller through the entire process step by step
11). No Major Work. Pay, wait for your conversation tickets to be opened, follow the guide and you're done.
12). Buy Anywhere. Find custom checkout links anywhere on the internet and pay instantly
13). Private Transactions. All transactions are private adding extra security to your account transaction
14). Verified Sellers. We verify the seller ensuring the buyer purchases from a secure and trustworthy merchant
15). Filter Fraud. We filter out all high risk sellers ensuring you receive maximum security with your purchase
16). Enforce Agreements. We will enforce all seller agreements if a violation happens after the transaction has been completed
17). Guaranteed Transactions. All products are partially guaranteed after the transaction has been completed. Optional insurance packages fully guarantee you after the transaction
18). Partial Account Recall Protection. All account transactions are partially guaranteed after the transaction has been completed. If an account you purchased has been recalled and we're unable to resolve the case with the seller, you will receive a full or partial credit back to your account
19). Insurance Packages. Optional insurance packages can be added which fully protect your payment after the transaction has been completed. If in event the seller damages or recalls the account and we're unable to resolve the case with the seller, you'll receive a guaranteed full credit for the amount you paid
20). Full Account Recall Protection. Optional insurance packages can be added which fully protect your payment after the transaction has been completed. If an account you purchased has been recalled and we're unable to resolve the case with the seller, you will receive a full credit back to your account
21). Legal Packages. Optional legal service packages can be added which legally protect you after the transaction from account recalls. Click here for more information on our legal services
22). We communicate with the seller directly ensuring the buyer receives all account information
23). We communicate with the buyer directly ensuring they have secured the account

How does it work?
1). Sellers create and post middleman buy now listings (click here)
2). Buyer clicks on buy now listing and completes payment
3). We verify and secure the buyers payment
4). We create a 3 way conversation with the Buyer and Seller
5). We inform the Seller which specific account information they need to release to the Buyer
6). During this process, we will communicate and guide both the Buyer and Seller.
7). Buyer secures and verifies the account
8). Payment is then disbursed to the Seller

What payment methods do you accept?
Click here for more information on buyer payment methods.

How can I contact middleman support?
Private Message @Middleman Here

How long does it take to receive my purchase?
The process to receive your account typically takes around 1 to 48 hours.

What is your middleman membership?
This free service will allow you to upgrade one account to MM status which will add multiple features and benefits to your account. Buyers with MM status have a Bronze, Silver, Gold, or Platinum account. For more information view this link or view all benefits

How do I complete a trade through your middleman services?
1). Trader (1) creates a thread providing details on what they'll be trading away.
2). Trader (2) replies to this thread providing details on what they'll be trading away.
3). Trader (1) or Trader (2) pays the Clash of Clans Transactions Middleman Trade Fee or All Other Games Middleman Trade Fee
4). Trader (1) or (Trader (2) contacts Middleman Support
5). We create a private and 3 way conversation ticket with Trader (1) and Trader (2)
6). Trader (1) releases their account information to @Middleman through the Private Conversation Ticket
7). Trader (2) releases their account information to @Middleman through the Private Conversation Ticket
8). We verify and change the account information for both accounts, and then release the account information to both parties privately.
9). During this process, we will communicate and guide both the Buyer and Seller.
10). Transaction completed

What account information do I receive?
The seller is responsible for providing all account information in order for the buyer to take full control of the account. PlayerUp will instruct the seller on specifically what information the buyer will need as each game varies.

What if the seller doesn't deliver?
Sellers will typically state how long it will take to deliver in their description. In the event that the seller fails to deliver on time, and the buyer no longer wishes to wait for the seller , the buyer may cancel the transaction (refund fee may apply). We will then automatically process the buyer's refund within 1 to 5 calendar days and the buyer will immediately be able to leave feedback on the seller. Any refund fees are issued back to you in a form of a PlayerUp Credit.

What are your refund fees?
0.0% to 12.5%. Refund fees only apply if we are billed fees ourselves. Most payment methods we use to process payments aren't subject to any refund fees.

Does the seller send the game account information to me directly?
No. After completing your middleman purchase, we will update the seller and instruct him/her directions on how to transfer their game account information to the buyer.

What if the seller is unwilling to use your middleman service?
We offer a FREE platform for sellers. We will never require a seller to use our optional middleman services.

What happens if you believe a seller could be fraudulent?
We have the right to terminate any middleman agreement if we believe a party involved with the transaction could be fraudulent.

What are insurance packages?
All products are partially guaranteed after the transaction has been completed. Optional insurance packages fully guarantee you after the transaction. Insurance can be purchased upon checking out or before the payment has been released to the seller. Insurance protects and compensates you if a problem happens to your product after the transaction has been completed. Insurance will provide you compensation if you aren't at fault and we are unable to completely restore access to your damaged game account. Once your investigation has been completed, we will provide credit to you for the full amount you paid which will compensate you for your loss without any additional wait time.

What are partially guaranteed transactions?
All products are partially guaranteed after the transaction has been completed. Partially guaranteed transactions provide you with full after sale support for life where we'll assist you at the best of our ability to resolve all disputes. If the other party is unable to resolve your dispute, we will explore enforcing the sellers agreement pursing legal routes to resolve all disputes. Additionally, we will explore options for the buyer such as partial or full credit for the amount you paid which will compensate you for your loss which could require additional wait time.

What bonus do I receive when I use your middleman service?
All buyers receive a Verified Seal, a $20 value free when using our middleman service.

What countries do you support?
We currently support ALL countries if you decide to use our optional middleman services.

Do I need to register before using your middleman services?
No. However we will create an account for you if you don't have one once the buyers payment has been verified.

What are your fees for using your middleman services?
We offer a FREE platform for buyers which includes multiple features. Click here to view all features. Buyers who use our optional middleman service are charged a small 2% to 4% per transaction fee which is included upon paying for your purchase.

What are your age requirements?
Both parties involved with a middleman transaction are required to be above the age of 18. If a party involved with the transaction is below the age of 18, a legal guardian will need to represent the agreement for the under-aged party.

Do you use KiK, Skype, or another messenger service?
No. All middleman transactions are done through PlayerUp.com for security reasons. Anyone who attempts to contact you through a 3rd party messenger claiming they are us is fraudulent.