Trying to SE megaboom and so far so good but i can't seem to get around this step. The pictures they're asking for are very hard to be faked, especially the S/N on the product itself. If anyone can help, much appreciated! One photo that shows the product details, including the Serial Number from the device itself. A second photo should show the complete product with all of its parts. NOTE: Each of the two photos should include a clearly visible handwritten note with your Case number xxxxxx written on it.