So this rep caught me unprepared...they can track the ip address? "Beverly:For me to check your warranty status, can you please tell me when and where did you purchase your tracker and your country of residence? Io:I live in Romania,and this tracker is a gift that my husband made me in april 2015 Beverly:Thank you. Beverly:I can see that you are located in Italy correct? Io:Yes,this is correct,i came here cause of some buisness that i have to do... Beverly:This tracker is a replacement correct. Io:Yes Beverly:So we can continue with this, please let me know your tracker's color and size, your full name, shipping address and phone number. Beverly:Are you still with me? Beverly:I haven't heard anything from you in more than two minutes, so I'll need to disconnect this chat in order to assist another customer. Please feel free to contact us back via chat, email or phone if there's more we can do to assist you. Have a great rest of the day!"
