Resolved Error 504? Forum running slow

Discussion in 'Help - Ask Support Questions' started by coldbeers, 5/27/18.

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  1. coldbeers

    coldbeers
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    Hello,

    Just wondering if this is normal? I keep getting this error message every now and then plus the forum is running extremely slow ..

    Error 504 Ray ID: 421acd457db50a78 • 2018-05-27 19:13:58 UTC
     
    #1 coldbeers, 5/27/18
    • This user is inactive. Hasn't logged into their account in over 60 days.
    Hulk likes this.
  2. Hulk

    Hulk
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    General Support Moderator
    General / Expediting Support (Staff): This account handles general/expediting support transactions Verified Status: This user has completed basic background and ID verification Moderator Status (Non Employee): This account handles basic community support inquiries

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    We're working on this ticket and this will be updated shortly.
     
    #2 Hulk, 6/1/18
    coldbeers likes this.
  3. Hulk

    Hulk
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    General Support Moderator
    General / Expediting Support (Staff): This account handles general/expediting support transactions Verified Status: This user has completed basic background and ID verification Moderator Status (Non Employee): This account handles basic community support inquiries

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    This is an ongoing issue. We are working on fixing this but it will take time. Looks like we'll have to bring a contractual server admin as well to boost performance as well. The server itself is overly powerful but the combination of 3x traffic increase, constant # attacks and various other issues is causing these errors.
     
    #3 Hulk, 6/1/18
    coldbeers likes this.
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