I made an order +700 from amazon.fr on an account with previous orders on amazon it never refunded. As soon as I contacted them saying my excuse they told me that I have to wait for 48 hours because they have to investigate with the police.. Fine! The day after that I got another email saying that they're gonna investigate with carrier (as usual) and that I should not recontact them before 72 hours! Now the 72 hours has passed, and when i try to contact them they say that i still have to wait because their collegue has the "dossier" Thats a really weird procedure, that actually has never happened to me! And I can say by this that amazon.fr sucks!! Has it happened to anyone and how did you manage it?
