So I tried faxing bank statement to amazon de on the advised phone number but I get a message " Your fax to Amazon at 498938038801 has failed because the phone line was unexpectedly disconnected." Also when I try to reply to their email I get "Google tried to deliver your message, but it was rejected by the server for the recipient domain amazon.de by smtp-fw-2101.amazon.com. [72.21.196.25]. The error that the other server returned was: 550 #5.1.0 Address rejected." What can I do now? Should I try over phone and try to explain it to them?