How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened Ans: May 9, 2019 2. Are You The Buyer or Seller Ans: I'm the Buyer 3. Total Transaction Value Ans: $100 4. Other Parties Username Ans: Jai LeGuier 5. Method Used To Pay or Receive Payment Ans: Playerup buy now 6. Other Parties Email Addresses Ans: [email protected] 7. Other Parties Payment Email Address Ans: [email protected] 8. Other Parties Messenger Username Ans: Jai LeGuier 9. Provide All Chat Logs and Additional Information Below Transaction ID: 911076916 Link to 3 way conversation ticket: https://www.playerup.com/conversati...ction-id-911076916-3-way-conversation.725123/ After he took the account, he never came back online.
Dont worry since you used Middleman Service the money is with them already. Are you the seller or the buyer? I got confused a bit since you put Im the Buyer but in your additional information that after they got the account they never came back.
I am the buyer. The seller used Epic's support to take back the account, after I paid him and he never replied back.
He had the info such as credit card numbers, which he used to identify his ownership and epic gave him access to the account I bought.
The status is already set to seller-confirm delivery. Again I want to make it clear, he took the after a few months from the transaction.
Here you go, I tried to contact Epic support, giving them as much information as possible to verify my ownership, but I failed, so I contacted the seller through email, I sent him 2 separate emails, but no reply.
Did you purchase insurance? This user has sadly scammed you, you bought an account and he recovered it. This is sadly apart of account sales online. If you didn't buy insurance there isn't much we can do, the most we can do is to get the account banned. If you purchased anything on the account, refund it and it'll get the account banned as well.
@Ryan what about partially guaranteed transactions? I don't want a refund, just the account back. Can't you guys help me get it back? You must have such information which will convince the Epic support that I am the leader. I tried to get the account banned but Epic didn't and the transaction ticket was no proof in their eyes. I spent around $100 extra buying v-bucks, I just do not want to let it go.
@Middleman I don't think that this much information will be enough to prove by ownership. And this is not current info of the account. The email is current, I think. But the password was changed by the Buyer. And when will my account be updated to "Verified" status?
@Middleman They ask for these info. To provide additional assistance, we need you to please provide the following information: • Screenshot of your oldest available receipt made on this Epic Games account. • Your public IP address(es) (IPv4), which you can find by searching "What is my IP address" in your internet browser; if you use multiple devices, please include all IP addresses • Date when you created your Epic Games account • Locations (city, state/province) where you made purchases on the account • Original display name for the account • Last 4 digits of the first payment card used on the account • Date of your last login • Names of any PlayStation, Switch, Twitch, or Xbox accounts connected to your Epic Games account and the dates when they were connected • The invoice ID or transaction number from your Epic Games purchase. --The Invoice ID is located at the top of your Epic Games receipt and begins with an "A," followed by 8 or 9 digits; example: A12345678. --The Transaction number can be found in your emailed Xsolla receipt. We're serious about player security, so if you provide the needed account information, we'll do our best to further assist you.
