Tetra - Choosing to SE Big Tanks give you $40 in the end (as cheque) and small tanks gets you the tank kit. ------------------ 1. First go here: http://www.tetra-fish.com/tetra-fish...ontact-us.aspx 2. Question Type: Warranty Issues and for the rest, put fake info 3. Tell them you bought an aquarium and there was a crack that is quite unnoticeable but you didn't care about it as it was very small. Over the course of a few days, it started getting larger and larger and it seems like it will crack soon and kill your fish . Example: "Hi there. I recently purchased a Tetra Aquarium Kit, 20-Gallon from Amazon and I noticed a small crack a while ago and didn't think it would be such a big problem. Over time, it started getting bigger and I'm scared I will lose all my fish. I don't know when it might just shatter into pieces." Note: Niggas don't copy word by word. 4. Submit and wait until they respond by email. 5. They will respond with: "Hey (Your Name), Thank you for contacting us. Sorry to hear about the issue. Please reply back with a picture of the issue. Also do you have a copy of the receipt?" 6. Try to reply with why you don't have the receipt atm. Some stupid excuse please. Be creative. Example: "Hi there. It shattered already so I had to move the fish to a smaller place. I have no pictures of it but I do have the receipt." 7. They're gonna be cancerous and respond with: "Unfortunately, without the tank there is not much that we are able to do for the tank warranty." 8. Reply back. Example: "As I have said before, the tank was broken so I have disposed of it, but I do have the receipt in hand at the moment." 9. They're going to give you an exception and if it was a small tank, they would send the whole thing. For big tanks, they will only refund the big tank value and not the full set value which is around $40. "Normally we do need to get pictures of the tank and issue to help with the warranty. However, we are happy to do a courtesy refund of $40.00 for the average cost of a stand-alone 20 gallon tank. Please reply back with a copy of your receipt for our system. We will then get the refund in the system." 10. All you have to do is give them a fake Amazon receipt. 11. They will reply back and you'll receive your check or small tank (varies if you did a big tank or a small tank) within approx 2-4 weeks. 12. Enjoy your $40(big tank) or small tank(if you did a small one).