Resolved Purchased Credits, not awarded

Discussion in 'Help - Ask Support Questions' started by divertic, 8/25/18.

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  1. divertic

    divertic
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    Heya I bought credits but after I already opened an auction which led the site to think im purchasing that auction. The auction was a "make offer" with price of $15. I deposited $6, therefore I can not use the credits to pay this and I am stuck on an email saying "PlayerUp: Activate Your Order", which I cant because of the reasons above.

    Email:

    PlayerUp <[email protected]>
    1:04 AM (8 hours ago)
    [​IMG]
    [​IMG]
    to me
    [​IMG]

    1. IMPORTANT: Click Here To Activate Your Order.

    2. If you haven't registered a PlayerUp Account yet, please Click Here to register BEFORE filling out this order activation form above. After you've registered, comeback to this page, and click the activate your order form above.

    3. Please make sure on the order form above you enter the correct sellers username. You can find the sellers username by going back to the original thread. Example Screenshot

    4. Once you've completed the order form above, an agent will activate your private and 3 way conversation ticket with the seller. While most orders are started right away, please allow 1-48 hours for your order to be activated.

    5. The seller won't be asked to deliver your product until the 3 way conversation ticket has been created.

    6. Your payment is 100% protected since you've paid through PlayerUp Middleman Services. We won't release your payment to the seller until you are 100% satisfied with the product that you're receiving from the seller. You can read more about Buyer Protection/Middleman Services here.

    7. If you run into any problems starting your order, please click here to contact middleman support.

    Your Order Details:

    Your Order Number: 893137354

    Name:
    Address:
    Email: [email protected]
    PayPal/CC/Merchant Fee: 0.18
    Total Amount: 6.18

    Can you please add those credits to my onsite wallet/ credits instead or refund me the payment so I can add it?

    Thanks, Diver
     
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