PlayerUp 1.8.3.5 - Server Optimization + Security ChangesMiddleman Seller Guide

Discussion in 'News and Announcements' started by Admin, 4/17/17.

  1. Admin

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    Major Server Changes
    This update lists all the changes/updates we are making to the server to improve performance and security over the next 2 weeks. Please note some downtime may occur due to these updates. We will be completing these in order:

    1). Site Fully Converted to HTTPS - We have fully converted the entire site and servers to https.

    2). Server Optimization - We have optimized the servers to boost the speed of the server which has been lagging occasionally over the last few weeks.

    3). Fixing Notifications - We will be fixing notifications inside threads and conversations. Some users reported issues receiving notifications and notice inconsistency in being notified of replies. This has now been fixed.





















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    #1 Admin, 4/17/17
    Last edited: 4/21/17
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  2. Rolan

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    @Admin can we put like a suspicious member watchlist thread in here in case your security system didn't detect any scammers who was already banned but found a way to bypass ur security check.

    Also, https://www.playerup.com/members/darkerraven.157264/ is this user trying to pull some fraud at u? he was supposed to purchase my client's product via playerup credits.
     
  3. OP
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    He didn't bypassed at all. He is listed high risk because the system did detect him!

    This wouldn't be a server issue, it would be a software development issue.
     
  4. Rolan

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    Yup, i wasnt referring to him about that specifically it was in general. I also know why he is listed as high risk 'coz he has multiple accounts. Nevermind about this suggestion if its not really needed.

    And yes, im aware this wasnt a server issue i just posted about this to the latest thread i saw first. My mistake.
     
  5. OP
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    #1 is now complete. Site fully converted to https which should fix the login and site errors some users were reporting. Took a bit longer than expected as we have to fix several installations and secondary servers that broke in https initially. We will be making one small adjustment to the server as Windows XP users using Chrome are unable to view the site. We'll make some adjustments which should be completed shortly here.
     
  6. OP
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    We have been informed users using Windows XP and Windows 2003 are experiencing issues logging into the site with https. We currently running several tedious server updates that could go on beyond Monday. You may experience 502 errors and other site downtime that should be brief 15-45 seconds.

    Server optimization should begin next week as well.
     
  7. OP
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    More Updates
    • Server optimization has started. You should already see some improvement. Could take up to 2 weeks to achieve everything we want done. Maybe some periods in between where we stop working on it
    • Some payment options not working in https now resolved
    • Users not being able to access the site on old platforms and browsers the issue has been identified and will be resolved later this week
     
  8. OP
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    Another Update
    • Search is down for 3-6 hours.
     
    #8 Admin, 4/24/17
    Last edited: 4/27/17
  9. OP
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    Another Update
    • The login logout issues is finally fixed. Users who signin and were immediately logged out this ongoing bug has finally been patched.
     
  10. OP
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    More Updates
    • We have upgraded optimizing query tools to help boost performance
    • We have added features to help prevent lockups when posting, using specific features or running various tasks
    • Site has now been fully optimized
    • Made server migration changes to our secondary servers. Been in discussion with Amazon AUP and we could perform a migration later in the Fall to a multi server setup for what we intend to do in the future with PlayerUp.
     
  11. OP
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    More Updates
    • We're experiencing some recent server issues and currently working at getting those resolved that have caused some minor downtime on the primary server. We will have this fully patched up this week.
    • We will be doing some emergency work on the server in 5-6 hours from now to fix recent crashes. Much optimization needs to be done during this timeframe and server maybe taken offline during brief moments during this optimization.
     
    #10 Admin, 5/30/17
    Last edited: 5/30/17
  12. OP
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    Search Offline
    • We've temporarily taken the search offline as we are conducting some tests. It will be back online in 2-6 hours.
     
  13. OP
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    More Updates
    • Server is now stable. No reported errors over the last 8 hours.
    • We will be making some more changes soon to the server setup including adding an additional server to handle specific installations as well as making other adjustments.
    • Search is still being worked on and should be fully working over the next 4-8 hours.
    • We disabled the transfer credits option temporarily due to some bots trying to exploit the feature. We will be making some changes to the transfer credits feature over the next 2-4 weeks to fix this. Once done, the feature will go back online permanently.
     
  14. OP
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    More Updates
    • Now that the server is mildly stable, we will begin running a series of tests/upgrades today.
     
  15. OP
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    More Updates
    • We are currently running a series of tests/upgrades
    • We are working on fixing some caching issues so you may experience some minor site timeouts in between throughout the rest of the day
    • Search has been repaired
     
  16. OP
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    More Updates
    • We have decided to move forward with adding an additional server today. We tried our best to optimize this server, make changes but it has only resulted in further complications. In order to achieve our goal with fixing all the server related issues/performance issues, we need to do a server migration. This will be initiated in an estimated 5 to 8 hours from now.
     
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  17. OP
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    More Updates
    • We have resolved the issue with the old server. We restored previous settings so the server is no longer optimized but stable. Since we're migrating to a new server any day now then this is a short term fix to the issue. The processing time to load individual pages maybe slightly slower but the site should now be fully up and running with no downtime.
     
  18. OP
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    backonline.jpg

    More Updates

    • We apologize for the downtime that has occurred over the last 3-5 days here. We made it a priority back in April to fully fix this server performance issues longterm. However we couldn't optimize our old server setup the way we liked so we had to make changes to the setup. Last week, after completing our server migration splitting the servers up to handle the increased traffic, load, and new features, then optimizing the server, we then ran into issues with the network which caused the server to crash repeatedly every 2-6 minutes (in addition to bot attacks). In order to resolve these issues, we had to completely take the site offline, move locations, change networks, make changes to the hardware so we could boost network speed to avoid server crashed. As of tonight, the issue has now been permanently resolved and everything is now complete. Hope you enjoy a 99.9% uptime server at high speed.
    • Orders that are delayed should process normally now. Expect the team to start expediting these now and throughout the week. Unfortunately, due to the server issues, additional delays have occurred.
    • The search will be back online in 2-6 hours.
    • The issue with uploading images has now been resolved.
    • Email notification issues has now been resolved.
    • All issues have now been resolved and this update is now officially complete.
     
    #17 Admin, 6/11/17
    Last edited: 6/11/17
  19. OP
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    Minor Update
    • It appears we have one slight issue we need fixed here which caused the old server to crash. Should be patched up today as it's a memory related issue that needs some tweaking.