Payment help

Discussion in 'Help - Find Support Answers' started by EALDE, 2/22/20.

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  1. EALDE

    EALDE
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    Hi, I sell 2 account but I already receive nothing on my PayPal account, I give my payment infos in Playerup settings and I submit my payment info in private ticket when buyer and seller confirmed delivery. Thanks for tour help
     
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  2. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    Automated Response

    playup

    Buyers: I just paid. How do I start my order?HideExpand

    If you have purchased an item through PlayerUp Middleman Services "Buy Now" option, then after the payment has been processed you'll need to fill out this form in order for your order to startup. If you have already completed this form, then your order will start shortly.

    Sellers: How do I receive payment after completing my order inside the 3 way conversation?HideExpand

    Please read this step by step guide

    Sellers: Can I receive an update on my payment status?HideExpand

    Please note that we DO NOT respond to duplicate tickets regarding your payment status in order to ensure everything is organized into 1 private conversation ticket so we won't reply to this ticket if you're requesting an update. If you have questions regarding your payment status, please post inside your private conversation ticket and remain patient so we can reply back. Meanwhile, you can track your payment status here.

    Sellers: How can I track my payment status?HideExpand

    Click Here

    Sellers: Where can I view my payment history and logs?HideExpand

    Once your payment has been sent, your private conversation ticket/3 way conversation ticket will show as completed and you can view a transaction log here for your records. If you're unable to view your transfers, simply select All Actions, select Transfer, and then press GO to pull up all your past transfers.

    Sellers: What if my order hasn't been activated and I have questions?HideExpand

    If your private and 3 way conversation ticket hasn't been activated, than an agent will update this ticket shortly.





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  3. Help

    Help
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    General / Expediting Support (Staff): This account handles general/expediting support transactions

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    Update you Primary Payment Method here...
    https://www.playerup.com/account/payment-details

    List of Payment Methods...
    Middleman: Seller Payment Methods | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.

    Middleman: How Do Sellers Get Paid | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.
    Payment could take 24-144hrs or more before its sent to the seller's account in a form of MM Balance. Once the MM Balance has been credited to your account, you would need to request a Cashout MM Balance and wait for approximately 1-96hrs.

    We're currently having Sending Limit issues with PayPal which is causing this delay on your payout. This has happened in the past, has been fixed but PayPal has set new sending limits again on our accounts. We're now asking sellers to switch to an alternative payment option as there is no ETA on when this will be fixed.

    @EALDE
     
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