Resolved Negative feedback request removal

Discussion in 'Feedback' started by mathewmj1977, 5/14/19.

  1. mathewmj1977

    mathewmj1977
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    How to Report a Feedback Dispute
    Please fill out all 6 questions below. You must provide proof or your claim cannot be validated.

    1. Date Dispute Happened
    May 12, 2019

    2. Are You The Buyer or Seller
    I'm the seller

    3. Total Transaction Value
    $16 USD

    4. Other Members Username
    @Iyad

    5. Why Should The Feedback Be Removed

    The buyer has made unfair feedback against us calling us scammers and that is just for 1-day delay to respond to his message.
    The buyer purchased a service from us that we no longer offer, and has faced issues with his previous order so we offered him a settlement either a refund or a replacement and so he did choose a refund, when were 1 day late to respond he left the feedback titled scammer, before opening the dispute we tried reaching out to the buyer, offered him yet a better deal and sorted out his problem, the buyer (as seen in the screenshot below) promised he will remove the feedback immediately after refund is made. We refunded the buyer yet after refund the buyer stopped on responding and left without committing to the deal or his promise.
    As the buyer's issue is resolved and he promised to remove the feedback we kindly ask of you to remove the negative feedback as it is not applicable and unfair
    6. Provide All Chat Logs, Screenshots and Additional Information Below
    upload_2019-5-14_15-23-14.png
     
  2. OP
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    mathewmj1977

    mathewmj1977
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    @Hulk can you kindly look into this, please.
    Thank you
     
  3. OP
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    mathewmj1977

    mathewmj1977
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    This is resolved
     
  4. Hulk

    Hulk
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    Verified Status: This user has completed basic background and ID verification Moderator Status (Non Employee): This account handles basic community support inquiries

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    @Iyad

    Why did you leave negative feedback towards this member. He is requesting this removed. Please respond within 72 hours otherwise the feedback will be removed.
     
  5. OP
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    mathewmj1977

    mathewmj1977
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    Hello @ Hulk
    the case is resolved and we have managed to communicate with the buyer and he has removed the feedback
     
  6. Admin

    Admin
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    Admin Status (Staff): This account handles all admin general support inquiries

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    Removed.