How to Report a Feedback Dispute Please fill out all 6 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened May 29, 2020 2. Are You The Buyer or Seller I'm the Seller 3. Total Transaction Value $3.5 4. Other Members Username @gambero 5. Why Should The Feedback Be Removed The Buyer purchased 'Spotify Premium (12 months warranty)' from us on February 02, 2020. The product offers either an upgrade to an original Spotify account, or a brand new account with FULL access linked to a private email. Both options are of same the same business value and both of them offer all Spotify Premium account features. We keep individual stocks of both brand new accounts and family accounts for upgrade. After 4 months, the Buyer was facing issue with his premium subscription on his Spotify upgrade. Our team was out of stock with the Family accounts and we couldn't upgrade his old account again immediately. We informed him that we were out of stock and his problem will be resolved soon as we re-stock [Image-a]. As per the Cambridge Business Dictionary, the term 'Warranty' in a business is defined as; 'a written promise from a company to repair or replace a product that develops a fault within a particular period of time, or to do a piece of work again if it is not satisfactory' Since the Buyer could not wait, and we did not want to waste further time, we offered him a BRAND NEW private account as a VALID REPLACEMENT to IMMEDIATELY compensate for the delay [Image-b]. This was to make sure that until we restock the family account and upgrade his old account, he could still continue with the Spotify Premium service. The repair couldn't be performed immediately due to re-stocking, hence a valid replacement of equal business value was offered until we restock. There was nothing wrong or anything questionable in this trade. Now the Buyer has left a negative feedback [Image-c] stating that 'Be careful with warranty' This is totally MISLEADING to the future buyers as we adhered to our warranty claims 100%. We even attempted to contact the Buyer [Image-d] to have it sorted out, but he is not responding. 6. Provide All Chat Logs, Screenshots and Additional Information Below (a) Informing about possible delay in upgrade (b) Offering an immediate valid replacement (c) Wrong feedback slandering product warranty (d) Attempt to contact the Buyer
@Support @Middleman Any update on this request? We attempted to contact the buyer too last month (as shown in Image-d), but he never responded to us either. It's been almost 2 weeks since he was requested to respond to this dispute.
