How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened Example: January 1, 2013 4/5/17 2. Are You The Buyer or Seller Example: I'm the Buyer Buyer 3. Total Transaction Value Example: $100 USD $230 credits 4. Other Parties Username Example: Site Username Minizal 5. Method Used To Pay or Receive Payment Example: PayPal Playerup Credits 6. Other Parties Email Addresses Example: [email protected] Don't know 7. Other Parties Payment Email Address Example: [email protected] Don't know 8. Other Parties Messenger Username Example: bobskik Minizal (Playerup) 9. Provide All Chat Logs and Additional Information Below The first picture shows the account when I had it The second picture shows my account through a friends account and we saw that the profile picture changed and that they were last logged on an hour ago, I haven't played since yesterday The fourth picture shows I can't log in
Moving this to resolved for now since basically you haven't been scammed as your payment is fully protected under PlayerUp Middleman Services which is the good news here. We reached out to the seller gave him 48 hours to respond. If no response, we'll automatically cancel and send your funds back to your account. That's the worst case scenario. Best case scenario is the seller cooperates and resolves this. Any other information you have for us, please update your private conversation ticket. After 48 hours, click change order status, hit the CANCEL BUYER option and then we'll close out this transaction shortly afterwards.
The seller wont respond he hasn't been on since 3/27 and I have been trying to contact him, is there anyway I can just get my money now and buy another account, if I have to wait through the process I'm fine with that but even after I bought the account I constantly asked him to help with things account related and he's never answered
I'm talking to the seller now and he says the account got hacked and that he didn't do it, I don't believe it I'll send screenshots of the chat I want to cancel the transaction and get back my money
Here's the chat we are having, I want to cancel this order and I want my money back cause this is stupid
Its been 2 days and he has contacted back saying that someone hacked the account and apparently we both don't have it which I don't believe
So now what, its been 2 days and he has responded, we both have stated are reasoning on what happened. Whats the next step. We have been waiting for a middleman agent for days to help us settle this
My advice is that you just take your money back and buy a new account, whether this was a scam attempt or a genuine 'hacking' incident. You should not be dealing with this hassle. Gl.
Per @Middleman They see your ticket and they'll be updating it shortly. They were waiting for the sellers response on something.
If you haven't already, return everything to the seller. That will fast forward your cancellation. If this was already done, then @Middleman will close out your order on the next reply from them. Make sure your order shows as Buyer Cancelled by changing your order status.
But the seller keeps saying the account is hacked and that he doesn't have it either, but that can't be true because the only persons email on that account was his and he said it was hacked cause my device was infectious, I just got this fun a week before I got his account
[trigger]Guide - How To Report A Dispute Automated Response If someone you believe has scammed you, please open a Dispute Form Here. Filing a report takes 2 minutes and will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced. .[/trigger] [trigger=by]For: jordanwf200 Re: #12[/trigger]
So what do I do to refund, do I give the information of the account that I used but doesn't work anymore
He thinks that I went on a website and put in the account information and that's how someone hacked it, I responded in the 3 way chat so if you would like me to send it here tell me and I will
